You’ve Got Questions, We’ve Got Answers
We've taken our expertise in the health and wellness space and created the ultimate line of effective, all-in-one supplements. Below, you'll find answers to some of our most-asked questions.
Product Information
What are nutraceuticals?
Nutraceuticals combine elements of both nutrition and pharmaceuticals to offer a wide range of health and medical benefits.
Can I take multiple products safely?
Yes, but as with any supplement, we recommend consulting with a healthcare professional.
What are the dose recommendations?
Serving size will vary by product. Please read the suggested use on the back of the product label.
Where is the expiration date on the product?
Expiration dates are located on the bottom of the bottle. All Clean Nutra products have approximately 1-3 years of shelf life at the time of purchase.
Shipping & Delivery
What’s the turnaround time on my order?
At Clean Nutra, we strive for excellence, and that starts with our shipping procedures. We aim to send your order out the day it is purchased; however, it may take 1-3 business days. We will send a shipping confirmation email when it's on the way. If you are experiencing any unexpected delays, please contact support@cleannutra.com for immediate assistance.
How long will it take to receive my order?
Once your order is fulfilled, we send your package to a trusted mail carrier. All domestic USA orders are shipped within 1-3 days from the time of the order. Shipping can take anywhere from 3-7 business days.
Do you ship internationally?
We currently do not ship internationally.
How do I track my package?
We will send a shipping confirmation email with a tracking link and number so you can check the status and location at every step of the shipping process. If you haven’t received tracking information up to three days after your order, please reach out to customer support for more information.
What shipping methods are available?
Currently, we offer standard shipping via USPS, FedEx, and UPS.
Do you ship to P.O. Boxes?
Yes, we are happy to ship to P.O. boxes!
The product arrived damaged or unsealed, can I get a replacement?
Absolutely! If your item arrives damaged or broken, contact us at support@cleannutra.com, and we will send a replacement immediately.
How can I change my shipping address after I order?
It may be difficult to change the shipment destination once the order has been placed. If the product has already been shipped, we cannot change the address. We strongly advise you to confirm your shipping address prior to placing an order. However, to change your address for your next order, please contact our support team at support@cleannutra.com, and they’ll promptly assist you in an address change.
I didn’t receive my package. What should I do?
Your satisfaction is very important to us. If you did not receive your package, please contact us via email at support@cleannutra.com so that we can research the issue and make sure we make it right!
Are shipments insured?
Shipments are not insured. However, if you have any issues with your shipment please reach out to us via email at support@cleannutra.com so we can resolve the issue for you as fast as possible.
Orders & Return Policy
What is your return policy?
We offer a 180-day money-back guarantee on both opened and unopened bottles. Please contact our support team at support@cleannutra.com within 180 days of purchase.
What if I want to cancel my order after I already placed it?
If you’d like to cancel your order, please contact support@cleannutra.com for immediate assistance. But don’t forget, we back our products with a 180-day money-back guarantee. You can try our product for six months (180 days), and if you're not completely satisfied, return it to us, and we'll refund your money.
I don’t like my product, how do I return it?
If you’re unhappy with your product, please get in touch with support@cleannutra.com to begin the return process. Our team will work with you on packaging and shipping regulations to ensure an easy and hassle-free return procedure. Keep in mind that while one product may not have met your health expectations, we offer an array of products that may suit your needs better.
Do you offer exchanges?
We do not offer exchanges. Please contact our support team at support@cleannutra.com for more details if you are unsatisfied with your product.
Security
I am scared of making a payment through your website. Is my credit card secure?
At Clean Nutraceuticals, we take extraordinary security measures to ensure the safety of our customer’s information. We use advanced secure encryption technology to hide credit card information and to prevent releasing sensitive customer information. Further, we do not store your credit card information so you can feel safe in any transaction made through our website. We also offer payment through PayPayl if you are not comfortable sharing your credit card information.
Subscriptions
What type of subscriptions do you offer?
We offer subscriptions on our website and through the Amazon Subscribe & Save program. In both circumstances, there are savings opportunities for subscribing. However, through the Amazon Subscribe & Save program, you will buy directly from our Amazon store through your Amazon account. From there, you can control your subscription through your account.
How do I cancel my subscription?
To cancel your website subscription, please contact us at support@cleannutra.com, and we will cancel it immediately. If your subscription was through Amazon, you will need to cancel it directly through your Amazon account.
Please note: We do not have access to your Amazon subscriptions. Directions on how to cancel Amazon subscriptions can be found here.
Affiliates
Do you have an affiliate program?
Yes, we do! We’d love to work with you. To find out more information about becoming an affiliate, please email affilates@cleannutra.com.
Wholesale
Do you offer wholesale pricing and distribution?
We do not offer wholesale pricing or distribution.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@cleannutra.com